After your order is shipped, you will receive a tracking number by email. You can use this number on Royal Mail website to check the status of your shipment.
Our support team is available to assist you with any questions or issues. You can contact us through the contact form on our website or by email, The contact details are available in the footer section of our website.
You can request a product return within 14 days after delivery. For more information on how to proceed with the return, please visit our Return Policy page.
Douglas Parfum support is available Monday to Friday: from 9-18:00 (UK time)
Average response time: 24 hours.
As it's important for us to keep costs as low as possible for you, we are offering free shipping throughout the UK today.
We offer a 14-day return policy if you're not satisfied for any reason.
You can make payment in a secure environment with Google Pay, Shop Pay, Visa, Mastercard, Maestro, and American Express.
Douglas is Europe’s premier beauty destination, bringing you an expertly curated selection of fragrances, skincare, makeup and hair-care brands—both online and in more than 1,800 stores across the continent. Since 1910, we’ve combined premium products with personalized advice and an award-winning loyalty program to deliver a seamless omnichannel experience. Join us and discover your own kind of beauty.
Douglas Parfum — Gift the Douglas feeling.
📧 Email us: contact@douglasparfum.uk
🛒 Wholesale enquiries: wholesale@douglasparfum.uk
🕒 Customer service hours: Mon – Fri: 9:00 – 18:00 (UK time)
📍 Address: The Galleries, Washington, NE38 7SD, UK
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